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Individualized Writing Courses for Homeschool Families... "Our goal is to address the precise needs, interests, and skills of students who have chosen to learn at home." General Information Individualized Writing Courses Resources
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Policies/Terms of Use 1. At no point will your e-mail address or contact information ever be sold or communicated to any individuals outside of our organization. All contact information is kept confidential. At no point will you be added to a mailing list, and at no point will you ever receive any sort of advertisements from our company. 2. All correspondence between writing consultants and students is screened and archived in our office. 3. Parents and/or teachers are required to monitor any and all correspondence that passes between their children and their writing consultant. 4. Copies of mail cannot be sent to parents’ e-mail addresses, or to any other e-mail addresses. Your writing consultant's mail will only be sent to the address from which the student or parent last wrote. See our Submission Procedures (item number 5) for more details as to the rationale behind this policy. 5. Writing consultants will honor any and all parent/teacher requests in regard to the student's writing instruction, so long as such requests do not violate any WriteGuide, Inc. company policy. 6. All WriteGuide, Inc. writing consultants respond to student and parent e-mail within 24 hours of receiving the e-mail. The only exceptions to this are weekends, holidays, and unpredictable emergencies (power outages, personal emergencies, etc.). 7. Because our office system ensures that writing consultants respond to all student mail within 24 hours, at no point should you ever wait more than 24 hours for a piece of mail. If 24 hours pass and you haven't received a response, you should e-mail our office immediately. Our office system tracks all student and consultant mail, and we can forward you a copy of any mail you may have misplaced or deleted. Programs will not be extended if you wait to hear from your writing consultant. It is your responsibility to contact our office if for any reason you can't find your writing consultant's response. Our office staff can also forward you copies of past e-mails should you need them for any reason. 8. Writing consultant do not ever need to become aware of a student's or parent's personal contact information (address and phone numbers). Students and families should therefore not attempt to send such information to their writing consultants. All such information will be removed from student e-mail when it is screened by our office. Likewise, no personal e-mail addresses, phone numbers, or physical addresses of WriteGuide.com writing consultants will ever become known to students and parents. 9. Refunds may be requested within 30 days of ordering your course. Refunds will be calculated based on the amount of time that has elapsed in your course, minus a $10.00 service charge. Refunds must be requested via e-mail, or by phone, while the course is still in session, or before it begins. Refunds will not be granted if your course ends and you have not requested a refund before the course's expiration. All refunds will be delivered via company check. Refunds will not be granted for the Introduction to Grammar Course if the student enrolled is under the age of 12 years old (the Course Description clearly states that the course is for students who are at least 12 years old). 10. At no point will a writing consultant speak to a student or parent on the phone, or meet in person. All correspondence and programs are carried out entirely via e-mail. 11. Students may not send pictures of themselves to writing consultants. 12. Writing consultants will not comment on a student's or parent's religious or political beliefs, though they may certainly assist students with papers which deal with religious and/or political subjects. 13. Time lost through any WriteGuide.com program may not be made up at the end of the course. Each course lasts a certain amount of time, and that time begins to elapse on the day you first hear from your writing consultant. If you take a break from the course (as in the case of a vacation or emergency), you can not "tack" that time on to the end of the course. We offer courses of varying lengths of time so you can plan the course around your schedule. 14. WriteGuide.com is closed on the following holidays.
15. Any WriteGuide.com course that encompasses the nine days during the Christmas holiday will have those nine days "tacked" onto the end of the program. Other holidays (Martin Luther King Day, Memorial Day, Labor Day, etc.) are not added to the end of your program.
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